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Frequently
asked questions

Support Center

Your guide to coverage and claims, answered in our FAQs.

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Have you ever received an SMS upon obtaining medical services for you (or any of your family members)?

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Why do you not always receive SMS upon receiving medical services from provider?

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Have you ever received an SMS on a day that you (or any of your family members) do not recall going to a facility?

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What are other types of SMS’s that I might receive other than authorization related under the ENAYA program?

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What is the Second Medical Opinion (SMO) service?

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How can I request a Second Medical Opinion?

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Can I track the status of my authorization request?

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How long does the medical authorization process take?

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How do I enroll new dependents in the Enaya Program?

How do I enroll new dependents in the Enaya Program?How do I enroll new dependents in the Enaya Program?How do I enroll new dependents in the Enaya Program?How do I enroll new dependents in the Enaya Program?How do I enroll new dependents in the Enaya Program?How do I enroll new dependents in the Enaya Program?
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What documents are required for enrollment?

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