How long does the medical authorization process take?
Routine authorizations are processed within minutes. Complex cases requiring medical review may take up to 24-48 hours depending on the information provided by the provider.
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How can I request a Second Medical Opinion?
You can request an SMO through the Enaya member portal or mobile app by uploading your medical reports and selecting the SMO option.
What is the Second Medical Opinion (SMO) service?
The SMO service allows you to consult with international medical experts to review your diagnosis and treatment plan, providing you with peace of mind and alternative options.
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