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What documents are required for enrollment?
Typically, a valid Emirates ID, passport copy, and visa copy are required. Additional documents may be needed depending on the category of enrollment.
How do I enroll new dependents in the Enaya Program?
To enroll dependents, log in to the portal, navigate to the “Dependents” section, and submit the required documents (ID, relationship proof, etc.) for approval.
Can I track the status of my authorization request?
Yes, you can track the real-time status of your authorization requests through the Enaya mobile app or online portal.
Why do you not always receive SMS upon receiving medical services from provider?
SMS notifications may be delayed or not sent if the medical provider processes the claim in a batch later, or if there is a temporary issue with the mobile network. Please ensure your contact details are up to date.
Have you ever received an SMS upon obtaining medical services for you (or any of your family members)?
Yes, an SMS notification is sent to the registered mobile number immediately after a medical service is authorized or processed, ensuring you are aware of the service details.
Have you ever received an SMS on a day that you (or any of your family members) do not recall going to a facility?
If you receive an SMS for a service you do not recognize, please contact our support team immediately to investigate, as this could be an error or a potential fraud case.
What are other types of SMS’s that I might receive other than authorization related under the ENAYA program?
Aside from authorization alerts, you may receive SMS notifications regarding policy renewals, general health tips, important program updates, or status changes to your claims.